Responsible Gaming

Responsible gaming is a conscious, controlled approach to gambling in which entertainment never overrides your financial, emotional, or social wellbeing. On the Public Win version of publicwins.bet, Public Win aims to provide clear information, practical tools, and access to professional support so that play remains a voluntary leisure activity, not a way to solve financial or personal problems. If you ever feel that gambling is causing harm, Public Win and independent specialist organisations are available to help you pause, limit, or stop your play.

Public Win is operated by Sea Bet S.R.L., a company registered in Bucharest, Romania (registration number J40/10099/2017, tax identification CUI 37926958), holding a Class I gambling licence L1172986W000768 issued by ONJN (Oficiul Național pentru Jocuri de Noroc), valid from 1 August 2017 until 31 July 2027 and verified as active in January 2025. The platform is ISO 27001 certified for information security. The Terms & Conditions (including Section 5 on jurisdictional restrictions, as verified in January 2025) specify that residents of certain jurisdictions, including the United Kingdom, are not permitted to open accounts or play for real money. This responsible gaming page therefore follows UK best-practice standards for information purposes only. It does not override any legal restrictions, and it does not constitute legal advice.

If you are under 18 years of age, or below the legal gambling age in your country of residence (18 in the UK), or if you are resident in a jurisdiction where Public Win is not permitted to operate (including the UK), you must not create an account or gamble on publicwins.bet.

Risk Awareness

Gambling involves real financial risk. For most people it is an occasional form of entertainment, but for some it can become compulsive and harmful. Understanding early warning signs allows you to act before problems escalate. On Public Win at publicwins.bet, you should regularly reflect on your behaviour and be honest with yourself about how gambling affects your life, finances, and relationships.

Common Warning Signs of Gambling Problems

• Increasing frequency and stakes: You bet more often, for longer sessions, or with higher amounts than you originally planned, especially when trying to recover previous losses.
• Preoccupation with gambling: You frequently think about gambling outside of play, replaying past sessions in your mind, planning the next bet, or feeling restless when you cannot log in.
• Chasing losses: After losing, you feel a strong urge to continue playing "until you get your money back", even when this requires using funds intended for essential expenses.
• Hiding or lying: You conceal the extent of your gambling from family, friends, or colleagues, minimise the sums spent, or delete messages and transaction records.
• Financial pressure: You borrow money, use overdrafts or credit cards, delay bill payments, or sell possessions in order to fund gambling.
• Impact on work or studies: You are late, absent, distracted, or less productive because of gambling or because you are recovering from long sessions.
• Emotional distress: You experience anxiety, guilt, shame, irritability, or depressive thoughts linked to gambling outcomes or debts.
• Ignoring other interests: Hobbies, social activities, and family time are increasingly replaced by gambling, or you gamble to escape stress, loneliness, or other difficulties.

Quick Self-Assessment Test

The following self-assessment is not a diagnosis, but it can help you identify risky patterns. Answer each statement with "Yes" or "No" based on your behaviour over the last 12 months:

• I often spend more time or money gambling on publicwins.bet or other sites than I originally planned.
• I gamble to escape from problems, stress, boredom, or unpleasant feelings.
• I have tried to cut down or stop gambling, but I found it difficult or quickly returned to previous habits.
• I sometimes chase losses, returning to play soon after losing in an attempt to win back money.
• I hide the amount of money or time I spend gambling from people close to me.
• I have borrowed money, used credit I could not comfortably afford, or failed to pay bills because of gambling.
• My gambling has negatively affected my work, studies, or important relationships.
• I feel irritable, restless, or low when I cannot gamble or when I try to reduce my gambling.
• I have used money intended for essential living costs (rent, utilities, food) in order to gamble.

If you answered "Yes" to one or two statements, consider using the tools and limits described below and speak to a professional if you remain concerned. If you answered "Yes" to three or more statements, you may be at significant risk of gambling harm. You should strongly consider a break, self-exclusion, and contacting a specialist support organisation listed in the Support Resources section.

Limits & Tools

Setting clear personal limits is one of the most effective ways to keep gambling under control. On the Public Win version of publicwins.bet, Public Win aims to provide configurable tools to help you manage the amount of money and time you spend playing. Where a particular tool is not available in your account, you should contact customer support and request that equivalent protective measures be applied manually.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account on publicwins.bet and go to the My Account or Profile area.
2. Open the responsible gaming section: Select Responsible Gaming, Player Protection, or a similarly named menu, then choose Deposit Limits.
3. Choose the limit period: Select the time frame you wish to control:
   • Daily limit: The maximum total amount you can deposit in a calendar day (00:00-23:59 server time).
   • Weekly limit: The maximum total deposits permitted in a calendar week.
   • Monthly limit: The maximum total deposits allowed in a calendar month.
4. Enter your maximum amounts: For each period you wish to limit, enter the maximum amount (in your account currency) that you are comfortable losing without affecting essential expenses. Be realistic and conservative.
5. Confirm and save: Review your choices carefully and confirm the changes. A confirmation message should appear in your account.
6. Changes to limits: Reducing deposit limits should take effect immediately or as soon as technically possible. Any request to increase limits may be subject to a waiting period (for example, 24 hours or more) and a reconfirmation step as a best-practice safeguard. During this time, you are encouraged to reconsider whether an increase is appropriate.

Deposit limits cannot guarantee that you will not experience losses, but they can significantly reduce the risk of spending more than you can afford. You can combine financial limits with time management tools for greater protection.

Time and Session Limits

Time management tools help you track how long you spend gambling and prompt you to take regular breaks.

• Session timers: In the responsible gaming settings, you may be able to set a maximum continuous session length (for example, 30, 60, or 120 minutes). When this time is reached, you will receive an on-screen message asking you to log out or take a break.
• Reality checks: You can enable periodic notifications that display the time spent in the current session and your net result (wins or losses) over that period. Use these prompts to reassess whether you wish to continue.
• Manual breaks: Even if you do not use automated tools, commit to fixed times when you will log out and review your spending, rather than playing continuously.

If your account does not show session limits or reality checks, you should still set personal rules (for example, "I will play for no more than 1 hour in any day") and use device-level reminders or alarms to enforce them.

Time-Out (Short Breaks of 24-72 Hours)

A Time-Out is a short, fixed break from gambling. It is appropriate if you feel pressure to gamble but believe that a limited pause may help you regain control without fully closing your account.

1. Navigate to Time-Out: Log in, go to My Account > Responsible Gaming and select Time-Out or Short Break.
2. Select duration: Choose a short break period, for example 24 hours, 48 hours, or 72 hours. Some systems may also offer up to 30 days.
3. Confirm your choice: Read the description of the effects (no deposits or betting during the Time-Out) and confirm. You may be asked to log out.
4. During the Time-Out: You will not be able to deposit or place bets. Access to certain account functions may be restricted, although you may still be able to log in to review your balance and account history.
5. End of Time-Out: At the end of the selected period, your account access will typically be restored automatically. If you still feel at risk, consider extending the break or applying a longer self-exclusion as described below.

If you are unable to locate the Time-Out tool on publicwins.bet, contact customer support and request that a short-term block be placed on your account. Always treat a Time-Out as a serious step, and use the period to seek independent support if needed.

Self-Exclusion

Self-exclusion is a stronger measure for individuals who recognise that they are unable to control their gambling or who have experienced harm. By self-excluding, you request that Public Win blocks access to your account and prevents you from gambling for a minimum fixed period, which cannot be easily reversed. On the Public Win version of publicwins.bet, self-exclusion options are designed as a safety net for players at risk.

How to Apply Temporary or Permanent Self-Exclusion

1. Log in, if safe to do so: If you feel you can safely access your account without placing bets, log in to publicwins.bet. If not, proceed directly to step 5 and contact support.
2. Open the self-exclusion menu: Go to My Account > Responsible Gaming and select Self-Exclusion or Account Closure.
3. Choose the exclusion period: Select the length of self-exclusion that best reflects your situation, for example:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent closure)
4. Confirm your decision: Carefully read the information on the consequences of self-exclusion (see below). You may be asked to tick a box acknowledging that you understand the terms and to click Confirm or Self-Exclude. You will normally be logged out immediately.
5. If you cannot access your account: If you are unable to log in or feel that doing so would trigger gambling, contact customer support via the communication channels listed on publicwins.bet. Clearly state that you wish to apply self-exclusion, specify the desired period (minimum 6 months is strongly recommended), and confirm your registered details so that support can locate and block your account.

Consequences of Self-Exclusion

• Account access: During self-exclusion you will not be able to log in to your account for gambling purposes, place bets, or make deposits. Public Win may also restrict access to certain account information for your protection.
• Use of remaining balance: Rules on withdrawing remaining funds during self-exclusion are governed by the site's Terms & Conditions and applicable Romanian law. As a general principle, you should contact support to request withdrawal of any positive real-money balance. Public Win is not obliged to refund losses incurred before the self-exclusion took effect.
• Marketing communications: Public Win should stop sending you direct marketing communications related to gambling during self-exclusion. You may still receive essential service messages (for example, about withdrawals or security) where legally required.
• Opening new accounts: You must not attempt to create new accounts with Public Win while self-excluded. If the operator identifies new accounts linked to a self-excluded customer, those accounts may be closed and any relevant transactions reviewed.
• Irreversibility during the period: Once confirmed, self-exclusion cannot usually be lifted before the end of the chosen period. This is a protective measure, even if your financial situation appears to improve.

After the Self-Exclusion Period

At the end of a fixed-term self-exclusion, Public Win may:

• Require a cooling-off period before considering reactivation of your account.
• Ask you to confirm in writing that you understand the risks of returning to gambling.
• Keep your account closed if risk indicators remain high or if required by internal policies or regulation.

If you are resident in the UK, you should not open or use a Public Win account at all because the operator does not hold a UK licence from the UK Gambling Commission and is not permitted to accept UK players. Instead, consider enrolling in a national self-exclusion scheme such as GamStop (see below), which can block access to multiple UK-licensed online operators.

Support Resources

If you are worried about your gambling or about someone close to you, independent specialist organisations can provide confidential, non-judgmental support. Services listed here are free to access in the UK, and many offer 24/7 availability and multilingual options. Public Win encourages all players who experience difficulties to seek professional help as early as possible; speaking to an expert is a sign of strength, not failure.

Local Support in the United Kingdom

• National gambling helpline: In the UK, you can contact the National Gambling Helpline (operated by GamCare) on 0808 8020 133 for confidential advice, information, and emotional support. The service is typically available 24 hours a day, 7 days a week, in English.
• Live chat and online support: GamCare and Gambling Therapy provide secure online chat, forums, and structured support tools where you can speak with trained advisers or share experiences with others.
• NHS and local services: The NHS in England, Scotland, Wales, and Northern Ireland offers clinics and counselling for problem gambling. You can speak to your GP (family doctor) and ask for a referral to specialised gambling treatment services.

International Support Organisations

These organisations are independent of Public Win. They operate strict confidentiality policies and are staffed by trained professionals or peers with lived experience. You can contact them even if you do not hold an account on publicwins.bet.

Self-Exclusion Schemes by Country

• GamStop (United Kingdom): GamStop is a free national online self-exclusion scheme for players in the UK. Once registered, you will be prevented from using gambling websites and apps that are licensed in Great Britain by the UK Gambling Commission. Public Win is not licensed by the UK Gambling Commission and is not part of GamStop, so registering with GamStop will not automatically block access to publicwins.bet. However, GamStop can still be an important layer of protection for UK residents across UK-licensed operators.
• RGIAJ (Spain): The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is Spain's national self-exclusion register. Spanish residents can request to be barred from licensed gambling operators in Spain by enrolling in RGIAJ.
• Other national schemes: Many EU and international jurisdictions maintain central self-exclusion or exclusion registers. If you are resident outside Romania, consult the website of your national gambling regulator to check which protections are available.

Blocking and Filtering Tools

• Gamban: A paid software tool that can be installed on computers and mobile devices to block access to a wide range of gambling websites and apps. See the official Gamban website for details and supported platforms.
• BetBlocker: A free blocking application that allows you to restrict access to gambling websites on multiple devices for a chosen period. Once activated, BetBlocker is difficult to remove until the period expires.
• Other filters and parental controls: General website filters, parental control software, and DNS-based blocking tools can also be configured to limit access to gambling content, which may be especially helpful in protecting minors or shared devices.

Blocking software should be used together with, not instead of, formal self-exclusion and professional support. No technical tool can guarantee complete protection if you actively seek to bypass it.

Family and Carer Support

Family members, partners, and close friends of someone with a gambling problem often experience stress, anxiety, financial strain, and feelings of isolation. Many of the organisations listed above, such as GamCare, Gambling Therapy, and Gamblers Anonymous (through the Gam-Anon fellowship), offer dedicated services and groups for affected others. These services are confidential and focus on your wellbeing, not only on the person who gambles.

Help for Family

Problem gambling rarely affects just one person. If you are concerned about the gambling of a partner, relative, or friend who uses online casinos or sports betting (including on publicwins.bet), it is important to protect your own wellbeing while encouraging them to seek help. You are not responsible for another person's gambling decisions, but you can play a constructive role in supporting change.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak at a calm time when neither of you is angry, under the influence of alcohol, or currently gambling. Avoid starting the conversation immediately after a loss or argument.
• Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when...") rather than labelling them as "addicted" or "irresponsible". This reduces defensiveness and encourages openness.
• Be specific and factual: Refer to concrete examples, such as missed bills, secretive behaviour, or mood changes, instead of general accusations.
• Listen actively: Allow them to speak about why they gamble and how they feel. Acknowledge their emotions, even if you disagree with their choices.
• Offer support, not control: Emphasise that you want to support them in finding help, not to monitor or control every action. Encourage the use of the tools and resources listed on this page.

Support Resources for Families and Friends

• GamCare family services: GamCare offers support for affected others, including one-to-one sessions and group programmes. Visit gamcare.org.uk for current options.
• Gam-Anon: Gam-Anon is a fellowship for people affected by another person's gambling. Local meetings and online groups provide a safe space to share experiences and coping strategies.
• Online forums and chats: Gambling Therapy and similar services host forums and live chats for family members, where you can speak anonymously with trained advisers and other people in similar situations.

Recommended Next Steps for Families

• Seek professional support: Consider speaking to your GP, a psychotherapist, or a counsellor experienced in addiction or financial stress. Professional guidance can help you set boundaries and manage your own emotions.
• Protect your finances: Where appropriate, separate your finances, review joint accounts, and seek independent financial advice. Do not take on new debts to cover another person's gambling.
• Encourage formal help: Gently encourage the person who gambles to contact a helpline, join a support programme, or consider self-exclusion and blocking tools. Offer to help them make the initial call or complete online forms.
• Look after yourself: Maintain your own hobbies, social connections, and healthcare. Supporting someone with a gambling problem can be exhausting; prioritising your wellbeing is essential.

Operator's Commitment

Public Win, operated by Sea Bet S.R.L. in Romania, recognises that it has a responsibility to minimise gambling-related harm and to comply with the requirements of its Romanian regulator (ONJN) and with recognised international standards. Although Public Win is not licensed by the UK Gambling Commission and cannot accept UK players or offer UK-approved dispute resolution, it endeavours to align its responsible gaming framework with leading practices, including those followed in the UK market, as of 2025.

Internal Risk Checks and Behaviour Analysis

• Monitoring patterns of play: The platform may monitor quantitative indicators such as deposit frequency and value, bet sizes, session length, and the use of bonuses to identify patterns that could indicate elevated risk.
• Financial stress indicators: Behaviours such as repeated failed deposits, frequent reversed withdrawals, or attempts to circumvent limits can suggest financial difficulties and may trigger additional checks.
• Account integrity and security: With ISO 27001-certified information security controls, Public Win implements safeguards to protect account data and to detect unusual activity, supporting both security and responsible gambling objectives.
• Tools and messaging: Where risk patterns are detected, Public Win may display responsible gaming messages, recommend tools (limits, Time-Out, self-exclusion), or temporarily restrict certain features until further review.

When Support May Contact You

Subject to applicable data protection and privacy laws, Public Win support may proactively contact you in the following circumstances:

1. Significant risk indicators: If your behaviour reflects multiple or severe warning signs (for example, very long sessions combined with rapidly increasing deposits and repeated limit increases).
2. Self-exclusion or serious complaints: If you initiate a self-exclusion request, report harm, or file a complaint that suggests gambling-related problems.
3. Regulatory or policy requirements: Where ONJN rules or internal policies require further verification (for example, affordability or source-of-funds checks) before allowing continued play.

Contact may be made via in-account messaging, e-mail, or telephone, using details you provided during registration. The purpose of such contact is to discuss your situation, highlight available tools, and, where appropriate, apply limits or restrictions to your account to reduce harm. In serious cases, Public Win may decide to close or permanently block an account, even if the customer requests continued access, if this is considered necessary to protect the customer or comply with regulation.

Regulatory and Jurisdictional Context

Sea Bet S.R.L. operates under Romanian law, with licensing and oversight provided by ONJN in Romania. Disputes are handled in accordance with Romanian legal procedures, and, as of 2025, Public Win is not a member of a UK-based alternative dispute resolution (ADR) body such as IBAS. UK players have no recourse to the UK Ombudsman or UK courts in relation to gambling on publicwins.bet.

The corporate structure is primarily domestic to Romania, with the main operational hub in Bucharest and a regional presence within Eastern Europe. Previous links to Sea Bet Limited in Malta have been replaced by a fully domestic Romanian structure. There is no separate UK or Malta-licensed entity for Public Win. This responsible gaming information is provided for transparency and educational purposes, particularly for visitors from the UK, but it does not imply that Public Win is authorised to advertise to or accept players from the United Kingdom.

Updates

Responsible gaming standards, regulatory requirements, and the tools offered on publicwins.bet may evolve over time. Public Win aims to keep this page accurate and up to date so that you can make informed decisions about your play.

• Website updates: Changes to responsible gaming policies, tools, and contact details will normally be reflected on this page. You are encouraged to review it regularly.
• On-site notifications: Significant changes may be communicated through in-account messages, website banners, or pop-up notices when you log in.
• E-mail communication: Where permitted by law and by your communication preferences, Public Win may send e-mail notifications regarding material changes to responsible gaming policies or terms.
• Terms & Conditions and policy resources: Full details of your rights and obligations are set out in the Terms & Conditions and related policy documents available via publicwins.bet. While specific URLs are not listed in the available regulatory data, these resources are accessible through the website's footer or help sections.

Last updated: 6 November 2025. This content has been prepared under the editorial responsibility of Oliver Harris, taking into account the licensing and corporate information verified in January 2025.

Contact & Feedback

If you have questions, concerns, or suggestions about responsible gaming in relation to Public Win on publicwins.bet, you should be able to contact Public Win's support team and request to speak with staff trained in responsible gambling. As of 2025, the available regulatory data does not specify particular telephone numbers, e-mail addresses, or online forms dedicated solely to responsible gaming. The information below explains how you can typically reach the operator and what to include in your message.

Responsible Gaming Contact Channels

• E-mail: A specific responsible gaming e-mail address for Public Win is not listed in the regulatory data ("not specified"). Until a dedicated address is published on publicwins.bet, please use the general customer support e-mail address provided on the site and clearly indicate "Responsible Gaming" in the subject line. Describe your situation (for example, request for limits, self-exclusion, or concerns about harm) as clearly as you feel comfortable.
• Telephone: No dedicated responsible gaming phone number is specified in the available information for Sea Bet S.R.L. If a general customer service telephone number is published on publicwins.bet, you may call it and request to speak to someone regarding responsible gaming, self-exclusion, or problem gambling support.
• Online contact forms or chat: Although the presence of a contact form or live chat is referenced, the exact URL is not specified in the regulatory data. If such tools are available on publicwins.bet, you can use them to request account limits, Time-Outs, or self-exclusion, or to ask for clarification about responsible gaming policies.

Feedback and Self-Control Requests

• Feedback on this page: If you believe any information is unclear, outdated, or incomplete, you are encouraged to inform Public Win via the general contact channels, referencing the responsible gaming page. Constructive feedback helps improve player protection.
• Requests for protections: When contacting support, specify which protective measure you need (for example, lower deposit limits, Time-Out, or self-exclusion), the desired duration, and whether you are experiencing harm. Clear information enables faster and more accurate assistance.
• Confidentiality: All responsible gaming queries are handled in line with applicable data protection laws and internal privacy policies. Information you provide about your gambling behaviour or health is treated sensitively and used only for legitimate support and compliance purposes.

Remember that Public Win's tools complement, but do not replace, professional help. If you are in immediate distress, considering self-harm, or facing an urgent crisis, contact local emergency services or a crisis hotline in your country without delay, and then seek specialised gambling support through the organisations listed in the Support Resources section.